Frequently Asked Questions 1. What is the difference between steam cleaning and Chem-Dry? Chem-Dry's low-moisture system means fast dry times and no risk of damage to your carpet and underlay. The Chem-Dry cleaning system, based on carbonation, is highly effective in stain removal while leaving no soapy or sticky residues in your carpet. 2. Does 'Chem'-Dry mean you use chemicals? Is it dangerous? Chem-Dry's primary product 'The NaturalTM' is safe and non-toxic. As our products leave no dirt-attracting residues you can be sure your carpets will be clean and safe for you, your family and your pets. While we include deodorosing at no charge, we don't have to use it. Please do let your technician know if you are sensitive to smells. 3. How long until I can walk on my carpets? You can walk on them straight away, but it is always best to wait until they are completely dry, if possible. You can expect them to be dry in around 1-2 hours after our technician leaves you. Upholstery is dry in around 3-4 hours. 4. Do I have to move out all the furniture? We ask that you move the smaller things that you can easily manage, such as side tables, plants, dining chairs. Items such as lounge suites and dining tables we can slide as we go. Large items that are rarely moved, such as heavy bookcases, pianos or TV entertainment units are best left in position and we'll clean around them. 5. How long will the cleaning take to do? Of course this depends on how much carpet there is and how clear you have been able to make the area, but as a guideline, 2 rooms could be cleaned in around 45 minutes, 6 rooms might take up to 2 hours. A lounge suite will generally take around 2 hours and takes a little longer to dry, around 3-4 hours. 6. What else do I have to do? You will need to make sure that the electricity is on at the property, and it is best (although not always essential) if we can have access to a hot water supply. You don't need to pre-vacuum because we will always do that. It is a good idea for you to vacuum at least once a week as a general rule to take care of your carpets in between cleans. One more thing to consider - our cleaning system is safe for pets, but pets aren't always safe for our technicians. Most pets, no matter how placid and loving, may be alarmed by a stranger entering their home, so please ensure your pets are restrained. Last, but not least, we do require payment on the day. We can accept cash, cheque and all major credit cards. 7. What is Chem-Dry? Chem-Dry Australia is the parent company in Sydney which supplies all 16 or so Adelaide franchises with chemicals and equipment. The Chem-Dry cleaning system originated in the US. Atlas Chem-Dry is one of Adelaide's licensed franchises which uses the Chem-Dry cleaning method. Don't ever think you are calling a 'central' business in Adelaide as we are all independently owned and operated franchises. The name 'Atlas' is what distinguishes us from other Chem-Dry franchises. Atlas Chem-Dry also now owns and operates A1 Chem-Dry.